Locked out!
Ah where is the year going? How is it July! I can't believe I've skipped another month with no blog! A sure sign that time really does fly when you're having fun! I should rephrase.....time really does fly when you're rushed off your feet, being pulled in all directions and somehwhere along the way forgot to breath! Ahhhhhhhhh big deep breath! Right, what's been happening at The Market Inn...........
June saw new start Brooke turn 21 and she celebrated with a weeks holiday at the same time as my mother and 2 nieces (all team members) flew off to Ibiza! So as you can imagine we were left a little short of team members for a particulary busy time! Golden wedding anniversaries, 30ths and large private dining parties all in the same weekend whilst they were all away left myself, Megs and Sarah rather bedraggled, but as you all know, we get a great buzz off of being busy and pushed, so we got through it. We have a work diary, where holidays are written in to avoid such clashes, but amongst such busy times, I had been holiday granting happy and had no one but myself to blame for the situation, as Megs so smugly reminded me whenever I was moaning about the Ibiza crew partying on down!
As I was settling back into a somewhat normal routine when the holidaymakers returned, I took advantage of an early finish one Friday night. Clocked off about 9pm and waited 30 minutes or so before getting in the bath, just in case any calls came through where I'd need to head back in. Just starting to relax, the phone goes.........Room 6 has locked themsleves out of the room. There's no master key for this room, as the lock had to be replaced a while back, so we have 2 keys and a spare for it, just in case! As luck would have it, the 2nd key had travelled to Hull in the pocket of the last resident and was in transit on a return journey, but thank goodness for the spare I tell Brooke. It's hanging up on the key rack. A slightly panicked Brooke checks, calls me back, "There's no spare there!" Gut wrench feeling descending, I pull muself out of the bath, throw on my Friday work wear, as I express out loud to the family about how I'm going to need another bath when I get home, insert eye roll emoji, and rush into work.
"Definetly no spare key?" I ask Brooke, "Definitely not!" she replies.
Okay, I say to myself, I remember when this happened before, before I got 2 extra keys cut to avoid it hapening again, (and yet here we are) I managed to get in through the window, so I'll give that a try. I head into the laundry room, Brooke yells, there's no way out there, I say yes there is, out the wiindow, onto the roof, climb the roof, scale the wall and go in through the window, open the guests door.....problem solved! "But it's pouring rain!" "Yes I know, pass me that washing detergent" "Why?" " Because I'll need something to stand on!"
A very concerned Brooke passes the Bold box out of the window, she follows me out and tries to help prop me up onto the roof, bearing in mind we are already on a roof, I just need to get to the higher roof! I slip, Brooke catches me, and she says that
I should reconsider. Far too much like my father for everyones, including my own, liking, I don't give up. I manage the second time, rain pouring down, and I get to the window, which is so very sadly, and unfortunatley locked! What the heck am I going to do! I should have mentioned there's no alternative room for this lady as all rooms are booked, but luckily she has friends staying in the hotel too, so she's quite happy relaxing with them as she very mistakenly believes it is all under control! It is very much not under control! I slide down the roof, come back into the laudry room through the window, thinking it's all such a disaster, feeling stressed and worried that I may have to admit defeat to this poor lady and ask her to bunk in with her friends until the morning when I could get a locksmith out. I'm soaked through and about to make the journey to the lovely lady to tell her, who by the way, was smiling, understanding and just so very lovely the whole time, when I have a last second thought......where would that spare key that I got cut for emergencies like this have went!? So I go into the restaurant, behind the bar, approch the key rack, and I see the little peice of paper saying room 6 spare key, no key infront of it, but I pull the paper out a bit, and there, glowing like gold in the ground, is the spare room 6 key! Music plays in my head, aaaaahhhhhhhhhhhhhhhhhhhhhhh!
Brooke, sheepishly, tells me she never thought to look behind it! But by this time, I'm just so relieved and happy, I run up stairs quickly to check it works, it does, and I chap the lady to tell her all is well, and she will indeed sleep soundly!
I reassure Brooke, it could happen to anyone, it's all fine honest, I mean, I didn't fall off the roof and break my neck, just nearly, and that it's okay I have to have another bath to wash the stress sweat off, and it's okay that the Bold washing detergent box is all wet and the washing powder soggy, and the slates will be able to be replaced, it's honestly all okay! Insert laughing face emoji! We do honestly have a laugh about it through the sarcasm, and I tell her it's definately making the next blog!
Something good and just as funny.......We hosted a very large meal booking in the function suite, a fantastic bunch of people, and all went smooth. At the paying point, a lovely group member helped me gather up everyone's payment from each table, easy enough it was a set price per head. Afetr all payments were gathered, a tray of money was brought up to the bar, the room silent, a gentleman said are you ready to receive this, everyone looking at me, there was a lot of money on this tray, I said "oh no sir, everyone has paid, I think, or have I missed a table?" He said it's a tip! Everyone laughed as I was genuinely flabbergasted, and the team were absolutely delighted! Our tips are always great at the hotel, a real perk ontop of wages for the team, nut this was superbly generous and the team was extremely thankful for this groups generosity! Even if I did make a fool out of myself when they tried to give it to us!
A slight snippet of an incredibly busy, and really good fun month! Thanks for reading.
Emma. xx
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